Customer Life Cycle
Nurture and engage your audience to build a stronger brand connection with your customers
We create scalable programs that nurture customer experience across the life cycle.
Customer life cycle management requires building a network of resources, tools, and experts that support and build deep connection with the customer. Rational works with our clients to ensure significant customer trust and loyalty is created at every touchpoint via crisis and escalation management, and loyalty and retention programs.
Customer care, communication, and loyalty programs
Customer crisis and escalation management
Relationship, loyalty, and retention programs and marketing
CRM strategies and platforms
Program management, optimization, and infrastructure
Education and learning content
Rational addressed the end-to-end customer journey for Microsoft Azure users, building an enterprise suite of CX solutions across six core touchpoints.